Crisis communications in practice

Every generation has its defining moments.I thought the death of Princess Diana would be mine. But it wasn’t. I first heard that a plane had crashed into one of the Twin Towers during lunch in the BBC canteen. One of my Press Office colleagues received a text. We thought it was a joke at first, … Re

We’ve been doing a fair bit of work with companies recently, helping them to dovetail social media and crisis

We live in an industry where it’s all too easy to criticise our peers. We’ve all got blogs,

What a concept freedom of speech is, particularly in the States where an employee’s comments about their company on