Hotel crisis communications

We write crisis guidelines, set up processes, train teams and provide hands-on crisis support to the hotel industry. Since 2011 we have worked with Starwood, Marriott and Shangri-La across Europe, the Middle East and Africa.

3 posts

Celebrity crisis management in hotels: 5 steps to manage media attention and public scrutiny

Managing celebrity crises in hotels requires swift strategic responses to media scrutiny, to ensure guest privacy and control the narrative

Chris Reed

Oct 28, 2024 9 min read

Crisis communications training

Marriott Hotels: Crisis Communications Support

Issues and crisis training. Real-time crisis support as required.

Chris Reed

Mar 15, 2021 1 min read

Crisis communications training

Starwood Hotels: Crisis Communications training and support

Develop issues and crisis processes and training programmes for all Starwood’s brands across EMEA

Chris Reed

Mar 15, 2019 1 min read