Eurostar: Crisis communications training
Establish new escalation and communication processes and train comms, social and customer service teams
1 min read
Writing a crisis communications strategy
5 posts
Crisis Communications – inside Facebook
The Christchurch shootings, and their live-broadcast shocked the world. The social media companies immediately had to roll out two different
3 min read
Crisis communications fail. The day British Airways nearly lost its reputation as the World’s Favourite Airline
Can you afford to make the same crisis communications mistakes in your PR strategy?
How much is your reputation worth?
2 min read
Las Vegas Airport and British Airways plane on fire – a lesson in crisis communications and social media
The response from Las Vegas Airport (McCarran, @lasairport on Twitter) to the fire on yesterday’s British Airways flight, is
3 min read
The best communications starts with listening
One of the biggest mistakes organisations can make with regard to social media is to jump straight in.
In fact,
1 min read